ra99's Privacy Policy

1. Introduction & Scope

This privacy policy applies to users of the online gaming service operated by ra99 ("we", "us", or "the platform"). It comes into effect when you open an account on ra99, use the platform, or contact us.

Your privacy at ra99 is our highest priority. We believe that protecting user data is a fundamental responsibility in any digital service. This policy will clearly explain what types of information we collect, how we use that information, and how we keep your data secure.

Please read this policy carefully. By using the ra99 platform, you are considered to have agreed to its terms. If you do not agree with any part of this policy, please do not use the platform.

2. Data Collection

ra99 collects only the information necessary to provide its services. We collect information in the following ways:

2.1 Information You Provide Directly

Information you provide yourself when you register or manage your account on ra99:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Documents required for identity verification (copy of national ID card or passport)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Your preferred language and communication method

2.2 Automatically Collected Information

When you use the ra99 platform, certain information is collected automatically:

• IP address and device type
• Browser or app type and version
• Time and duration of platform access
• Information on which pages or games were visited
• Transaction history and gaming activity logs

2.3 Identity Verification

In the interest of financial transactions and account security, ra99 may in some cases carry out additional identity verification under a Know Your Customer (KYC) process. This process may include photo verification of a government-issued ID or a selfie check.

3. Purpose of Data Use

ra99 uses collected information only for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To provide cricket betting, slot games, live casino, and other gaming services.
• Transaction Processing: To accept deposits, process withdrawals, and handle payment-related matters.
• Customer Support: To resolve your questions, complaints, or issues.
• Security: To prevent account fraud, unauthorized access, and money laundering.
• Responsible Gaming: To monitor your gaming habits and identify potential problems.
• Communication: To send important account-related notifications (promotional messages may also be sent with your consent).
• Platform Improvement: To analyze user experience and improve service quality.

4. Data Storage & Security

ra99 adopts the highest industry-standard technical measures to keep your information secure. The key features of our security infrastructure are as follows:

4.1 Encryption

All your personal and financial information is transmitted using SSL (Secure Socket Layer) encryption technology. This means that data is fully encrypted during transfer between your browser or device and the ra99 servers.

4.2 Access Control

Only employees who need your personal information for their work can access it. All employees are bound by strict confidentiality agreements.

4.3 Data Retention Period

Your information is retained while your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal or regulatory requirements. Once the required period has passed, data is securely deleted.

4.4 Security Breach

Should a data security breach occur for any reason and affect your information, we will notify you as quickly as possible and take the necessary steps to resolve the situation.

5. Sharing Data with Third Parties

ra99 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances where necessary to provide services:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
• Service Providers: With selected partners providing technology services, cloud storage, or security services, who operate under strict confidentiality agreements.
• Game Providers: Game providers whose services you use — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — may receive information necessary to manage gameplay.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Financial Crime Prevention: Information may be provided to law enforcement agencies where money laundering or fraud is suspected.

Outside the above cases, no information will be shared with any third party without your consent.

6. Cookies & Tracking Technology

The ra99 platform uses cookies and similar tracking technologies to operate smoothly and improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required for the platform's basic functionality — maintaining login sessions, ensuring security, and so on. These cannot be disabled.
• Functional Cookies: To remember your preferences (such as language or theme settings).
• Analytics Cookies: Collect aggregate statistics to understand platform usage and improve services.

6.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.

7. Your Rights

With regard to your personal information, ra99 grants you the following rights:

• Right to Access: You can find out at any time what information ra99 holds about you.
• Right to Correction: If there is an error in your information, you can request that it be corrected.
• Right to Erasure: Where there is no legal or regulatory obligation, you can request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be restricted.
• Right to Data Portability: You can request your information in a structured, commonly usable format.
• Right to Object: You can object to your information being used for specific purposes.
• Right to Withdraw Consent: You can withdraw your consent for promotional communications at any time.

To exercise any of the above rights, please contact us at [email protected]. We will process your request as quickly as possible.

8. Payment Data Protection

To complete financial transactions on ra99, you can use bKash, Nagad, Rocket, Upay, or bank transfer. We pay particular attention to the security of payment information:

• All payment information is stored in encrypted form.
• Full bank account numbers or mobile wallet PINs are not stored in our system.
• Payment processing is completed through secure and authorized payment gateways.
• Suspicious transactions are detected through an automated monitoring system.
• All transactions are logged, with a minimum deposit of ৳500 and a minimum withdrawal of ৳800.

You also have a responsible role to play in securing your payment information — do not share your password with anyone and avoid logging in on unfamiliar devices.

9. Protection of Minors

ra99 strictly does not provide services to anyone under the age of 21. Protecting the privacy of minors is very important to us:

• We do not intentionally collect personal information from any person under the age of 21.
• Age is verified at registration and submission of an identity document may be requested if needed.
• If it is confirmed that a minor's information has been collected, that information will be deleted immediately and the account will be closed.
• If parents believe their child has used ra99, please contact [email protected].

10. Policy Changes

ra99 may update this privacy policy from time to time. Such changes may occur due to service improvements, legal changes, or technology upgrades.

For significant changes, we will notify you by email or through a platform notification. Continued use of the platform after a change is considered acceptance of the updated policy.

The date of the latest update is noted at the bottom of this page. We recommend that you visit this page regularly.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact ra99:

• Email: [email protected]
• Live Chat: Through the platform's 24/7 live chat support
• Language: Support is available in both Bengali and English

We take all privacy-related requests and complaints seriously and do our best to respond as quickly as possible.

Your trust and confidence in ra99 is of the highest importance to us. We are committed to maintaining the highest standard of security to protect your privacy at all times.