Play responsibly at ra99
Play for fun, not out of pressure — ra99 is always committed to keeping your gaming experience safe and healthy.
Gaming is a source of enjoyment, not problems
ra99 believes that online gaming is an entertainment activity — it should never disrupt the other important aspects of your life. We are committed to the well-being and safety of every player.
Our platform includes a number of self-regulation tools that help you manage your own gaming habits. From setting deposit limits to full self-exclusion — ra99 is ready to keep you in control.
Responsible gaming means making informed decisions. How long you play, how much you bet, and when you take a break — all of this should be in your own hands. We respect that freedom and are by your side with the right tools and information.
Remember — gaming is never a reliable source of income. It is for entertainment. We discourage playing compulsively to try to recover losses. If you feel gaming is becoming a problem, contact our support team.
Quick Facts
- For players aged 21 and above only
- Minimum deposit: ৳500
- Withdrawals typically within 1 hour
- 24/7 Bengali support available
- SSL encryption and fair play guaranteed
ra99's Protection Tools
Our platform includes a number of features that help you keep your gaming habits healthy.
Set Deposit Limits
Set your own limit on how much you deposit per day, per week, or per month. Once the limit is reached, no further deposits will be possible — this is the most effective way to manage your budget.
Set Loss Limits
Decide in advance the maximum amount you are willing to lose within a given period. If that limit is exceeded, the system will automatically put you on a break.
Session Time Limit
Decide in advance how long you will play each day. When the set time is up, ra99 will notify you that the session is ending and encourage you to take a break.
Time-Out Break
Take a break from your account for a few days or a few weeks. During this time it will not be possible to log in or place bets. Apply through support if needed.
Self-Exclusion
If you want to close your account for a longer period or permanently, choose self-exclusion. Once applied, it cannot be reversed before the set period ends.
Reality Check Reminders
At regular intervals ra99 will let you know how long you have been playing and how much you have deposited and withdrawn — making it easy to stay aware.
When should you be concerned?
It is not always easy to recognise when gaming is becoming a problem. If you notice the signs below, speak to ra99's support team or consider self-exclusion. Seeking help is a sign of strength, not weakness.
- Repeatedly playing in an attempt to recover losses.
- Prioritising gaming over family, friends, or work.
- Borrowing money or spending essential funds for gaming.
- Lying or hiding the amount of time or money spent on gaming.
- Feeling restless, irritable, or anxious when not gaming.
- Feeling that higher and higher bets are needed to enjoy gaming.
- Repeated failed attempts to stop playing.
Age Verification — For Players Aged 21+ Only
ra99 strictly prohibits participation by anyone under 21 years of age. Age is verified when an account is opened and additional identification documents may be requested if needed. If you know of a minor who has gained access to this site, please notify us immediately.
Reach out for help
If you feel gaming is causing a problem, contact ra99 through any of the channels below — we are available 24/7 in both Bengali and English.
Live Chat
The fastest way — click the live chat icon on any page. Someone from our team is ready to help 24 hours a day, 7 days a week.
Send us a detailed message at: [email protected] — we respond in both Bengali and English.
Family and Friends
Let the people close to you know. Support from family and friends is the most powerful resource for overcoming problem gaming.
How to enjoy gaming responsibly
Plan your budget
Set aside a specific amount for gaming that you are mentally prepared to lose. Never go beyond that limit. Use the deposit limit feature on ra99 — it can be set up in just a few minutes.
Track your time
It can be hard to notice how quickly time passes while gaming. Keep a timer or activate ra99's session limit. Take regular breaks, get up, and walk around.
Do not play driven by emotion
Do not turn to gaming to escape a bad mood, loneliness, or stress. In that state your ability to make decisions is reduced and the risks increase.
Keep it real
Winning at gaming is uncertain — it is entertainment, not a path to income. Even after a big win, make decisions with a clear head. Accept losses and take a break.
Questions about responsible gaming
Play safe, have fun
Enjoy entertainment at ra99 — use the responsible gaming tools to stay healthy.
Check our FAQ for any questions or go directly to the login page.